Privacy Policy
Last updated: 8 September 2026
K&M Herbs respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect your information when you visit our website, create an account, contact us or place an order.
1. Who we are
K&M Herbs is the data controller responsible for your personal information.
Contact details:
K&M Herbs
Stall 44, Shepherd’s Bush Market
London, United Kingdom
Email: info@km-herbs.com
Telephone: 07474 573007
2. Information we collect
We may collect:
- Your name, billing address and delivery address
- Your email address and telephone number
- Details of products you purchase
- Account login and order history
- Payment and transaction information
- Messages and enquiries you send us
- Marketing preferences
- Website usage information, including your IP address, browser and device
- Cookie and analytics information
We do not normally receive or store your complete payment-card details. Payments are handled securely by the payment provider available at checkout.
3. How we use your information
We use your information to:
- Process, fulfil and deliver orders
- Take payment and issue refunds
- Create and manage customer accounts
- Respond to questions and customer-service requests
- Send important information about purchases
- Prevent fraud and protect our website
- Maintain our financial and business records
- Improve our website, services and products
- Send marketing where you have given consent
- Measure website traffic and advertising performance
4. Our lawful bases
Under UK data-protection law, we process personal information where:
- It is necessary to fulfil a contract, such as processing your order
- We must meet a legal obligation, including tax and accounting requirements
- We have a legitimate business interest, such as improving our website or preventing fraud
- You have provided consent, including for optional marketing and non-essential cookies
You can withdraw your consent at any time.
5. Sharing your information
We may share information with trusted providers that help us operate, including:
- Payment-processing companies
- Delivery and postal services
- Website hosting and technical-support providers
- Email and marketing platforms
- Analytics, cookie and advertising providers
- Accountants, insurers, legal advisers and government authorities where required
These organisations may only use your information for the services they provide to us or where legally permitted.
We do not sell your personal information.
6. Cookies and advertising
Our website uses essential cookies needed for functions such as shopping baskets, customer accounts, checkout and website security.
With your permission, we may also use analytics and advertising technologies to understand website activity, measure campaigns and display relevant advertising.
You can accept or reject non-essential cookies through our cookie banner. You can also delete or block cookies using your browser settings, although this may affect some website features.
7. International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate legal safeguards protect your information.
8. How long we retain information
We keep information only for as long as reasonably necessary.
Order and transaction records are normally retained for up to six years to meet legal, accounting and tax obligations. Account details are retained while the account remains active and for an appropriate period afterwards. Marketing information is retained until you unsubscribe or withdraw consent.
9. Security
We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no internet transmission or electronic-storage system can be guaranteed as completely secure.
10. Your rights
Depending on the circumstances, you may have the right to:
- Request a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent
- Request transfer of your information
- Complain about how your information is handled
To exercise these rights, email info@km-herbs.com.
We may need to verify your identity before completing a request.
11. Marketing
We will only send electronic marketing where permitted by law. You can unsubscribe at any time by using the link in a marketing email or contacting us.
You will still receive essential communications relating to orders and customer-service enquiries.
12. Children
Our website and products are not directed at children, and we do not knowingly collect personal information from children.
13. Other websites
Our website may link to websites operated by other organisations. We are not responsible for their privacy practices, and you should read their privacy policies before providing information.
14. Changes to this policy
We may update this policy when our website, services or legal responsibilities change. The latest version will always be published on this page.
15. Complaints
Please contact us first if you have concerns about how we use your information.
You also have the right to complain to the Information Commissioner’s Office:
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113