Returns and Refunds
We hope you are delighted with your order from K & M Herbs. If you experience a problem, please contact us and we will do our best to help.
Cancelling an order
You may cancel your order before it has been dispatched by contacting us as soon as possible.
For most products purchased online, you have the right to cancel your order within 14 days of receiving it. You must then return the products within 14 days of notifying us that you wish to cancel.
Herbal teas and food products
For health, hygiene and food-safety reasons, we cannot accept returns of herbal teas or other food products if they have been opened or if the original seal has been broken.
Unopened products must be returned unused, undamaged and in their original packaging.
Products that deteriorate or expire rapidly may not be eligible for cancellation or return unless they are faulty, damaged or incorrect.
Damaged, faulty or incorrect orders
Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, faulty or incorrect.
Please provide:
- Your name and order number
- A description of the problem
- Clear photographs of the product and packaging
If the product is damaged, faulty or incorrect, we will arrange an appropriate replacement or refund. We will also cover reasonable return postage where a return is required.
Returning an unwanted product
Before returning anything, please contact us at [insert customer-service email address].
Unless the product is damaged, faulty or incorrect, you are responsible for the cost of returning it. We recommend using a tracked postal service, as we cannot issue a refund for a return that does not reach us.
Returns should be sent to:
K & M Herbs
[insert returns address]
Please include your name and order number inside the parcel.
Refunds
We will contact you when we receive and inspect your return.
Approved refunds will be issued to the original payment method. Please allow time for your bank or card provider to process the payment.
When you cancel an eligible order in full, the refund will include the original standard delivery charge. Additional delivery costs for an upgraded or express service will not normally be refunded.
We may reduce the refund if a returned product has been used, damaged or handled more than was reasonably necessary to inspect it.
Exchanges
If you would like a different product, please contact us. The quickest option may be to return the eligible product and place a new order.
Refund delays
If we have confirmed that a refund has been issued but you have not received it, please check with your bank or card provider first. You can then contact us if you still require assistance.
Contact us
If you have any questions about a return or refund, please contact:
K & M Herbs
Email: info@km-herbs.com
This policy does not affect your statutory rights.
Last updated: 20 September 2026